We are committed to your full satisfaction and strive to provide our customers with a easy and carefree shopping experience. So if you have any questions or special requests don't hesitate to contact us.
Feel free to browse through our webstore using the categories on the right side panel, or use the search window to search for what you've been looking for.
Didn't find what you've been looking? contact us and we will be happy to help you out.
3 Day Product Guarantee - If your order arrives damaged, not working or not as described please contact us within 3 days of receiving the product. We will usually resend the order or offer you a full refund. How:
1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3.If Approved, we will refund or resend the item, you may also be asked to return the product.Product Warranty - If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period.
Will I need to send the item back ?
Only high value products need to be returned. High value is determined by our service team and is usually an item around $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.
Where do i send returns?
All returns are to be sent back to our returns facility in China
3 Day Return To Us – For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges. How:If you are unhappy with your product and it is still in new condition we can offer a partial refund. We will refund the price you paid minus the shipping charges incurred by us. You will also have to pay the shipping fee to send it back to us. Damaged or worn products will not be accepted and all original packaging must be included in a new condition. The international shipping fee can be high so we don't offer a full refund on the purchase price. For small items, the shipping cost to send back to us can be larger than the cost of the item and it may not be worth the cost to return.